PRIVACY & DATA PROTECTION
Soul Fusion Portugal respects your privacy and is committed to protecting your personal information.
When you use our website, make a booking, purchase tickets or accommodation, or contact us, we may collect information such as your name, email address, telephone number, booking details and payment-related information.
We use this information only where necessary to:
- Process and manage bookings, tickets and accommodation - Communicate with you about your booking or our events - Provide customer support - Send marketing communications where you have opted in - Improve and operate our website and services - Meet our legal and regulatory obligations
We do not sell or rent your personal information.
Where necessary, we may share relevant information with trusted service providers involved in operating our website, processing payments, managing bookings, providing accommodation or delivering email communications.
Our website may use cookies and similar technologies to help operate the website and understand how it is used.
When you visit our website we count visits by country, whether or not you accept cookies. The country is worked out from your connection by our hosting provider (Vercel) at the moment of your visit and is added to a daily total for that country and page. We keep only the country, the day, the page and the total: not your IP address, not a cookie or visitor identifier, and nothing that could identify you.
If you accept cookies, we also record the country of your visits to the hotel and room pages together with the identifier in your cookie, so that we can see where people who visit our site are from. If you then identify yourself to us (for example by booking or following a link in one of our emails), that country can be shown against your record in our admin system. You can withdraw your consent at any time with the "Cookie settings" link in the page footer; we then stop recording it, and ignore what was recorded.
If you accept cookies, we also use the Meta Pixel (Meta Platforms Ireland Limited, Facebook and Instagram) to measure and improve our advertising. The Pixel is loaded only after you accept. It tells Meta which pages you view and when you enter our competition, subscribe or start or pay for a booking, together with the value of a payment. We do not send Meta your name, email address, phone number or booking reference. Meta may set its own cookies (such as _fbp) in your browser. You can withdraw your consent at any time with the "Cookie settings" link in the page footer; the Pixel then stops sending events and we remove the Meta cookies we can.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
Under applicable data protection law, you may have rights to access, correct, delete or restrict the use of your personal information. To make a request or ask any privacy-related question, please contact us through our website.
For further information about your booking, use of our services and event policies, please refer to our Terms & Conditions.
Soul Fusion Portugal portugal.soulfusion.online